Lucca: Building Readiness on the Ground
The OCM team conducted on-site change impact interviews at the Lucca pilot site June 16–17, engaging 22 participants across six functional areas. The findings will be compiled into a detailed Change Impact Analysis writeup, and executive and working-level presentation decks for leadership.
The clearest theme to emerge: D365 functionality has been demonstrated to the business, but process ownership still needs to be defined.
In parallel, 11 Lucca leaders participated in the Leader Readiness Kickoff Workshop on June 17, including interactive exercises designed to surface and work through resistance patterns before they show up at go-live. Leaders used persona-based exercises to map the five known resistance patterns (lack of awareness, change in role, fear of the unknown, absent leadership, and lack of involvement) to the Guiding Principles of Change, and learned several tools to better communicate change with their teams. While Amplify is the obvious example for leading through change, the skills learned can apply to any change the organization may work through.
Thank you for the hospitality, Lucca! Alla prossima, Lucca — grazie per l'ospitalità!