"I am responsible for training Robert, and he certainly makes me feel proud of him!
- He identified automation errors with their UFMini machine. These errors resulted in skipping processing steps, and many hardships for the customer.
o He reported the errors to quality to drive RCA and remediation.
o He installed new software in their UFMini to fix the problem. The software update was successful and resulted in several successful processing runs.
- He supported trial runs with the “UFMicro module” to get the Merck WP team comfortable with new product.
o This all resulted in sale of several single use consumables.
- He also helped to troubleshoot Unifuge GS and get Merck WP team up and running.
- He reported multiple issues to the field service team to assist with preventative maintenance.
-He even instructed the Merck team on how to install the single use module and how to operate the HMI.
After word of mouth of positive results with UFMini and Unifuge GS spread, another group at the Merck WP site purchased a Unifuge- 300,000 $ sale."